Your Privacy Is Our Responsibility

Information You Provide Directly

When you register or manage your account on wlnbd, we collect the following information:

• Full name and date of birth
• Email address
• Residential address and nationality
• National ID or passport number (for KYC verification)
• Payment information — bKash, Nagad, Rocket, or Upay number
• Account password (in encrypted form)

Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser and operating system information
• Time of site visits and page browsing patterns
• Login and logout time records
• Betting and gaming activity data
• Information obtained from cookies and similar tracking technologies

Primary Purposes

wlnbd uses the information it collects for the following purposes:

• Creating, managing, and verifying your account
• Processing payment transactions including deposits and withdrawals
• Enforcing the privacy policy and platform rules
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support via 24/7 Bengali live chat
• Improving service quality and developing new features
• Communication about bonuses, promotions, and special offers from wlnbd (with your consent)
• Ensuring responsible gaming and helping set limits when needed

Analytics and Improvement

We analyze overall user behavior to improve the platform experience. This analysis is done in statistical form without revealing personal identities.

Technical Safeguards

wlnbd uses industry-standard security technology to protect your personal information:

• SSL (Secure Sockets Layer) encryption — on all data transfers
• Password hashing — no password is stored in plain text
• Two-Factor Authentication support
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems to prevent unauthorized access

Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain data may be kept as required by legal obligations, dispute resolution, or fraud prevention.

When Data Is Shared

wlnbd does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, data may be shared in the following circumstances:

• Payment processing service providers (bKash, Nagad, Rocket, Upay, banks) — only the information necessary for the transaction
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, etc.) — for managing gaming activity
• Technology service providers who assist in operating our platform
• Legal authorities — under court order or legal obligation
• Fraud prevention and anti-money laundering agencies

Business Transactions

If there is any change to wlnbd's business structure (merger, acquisition), your information may be transferred to the successor entity. You will be properly notified in advance in such cases.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. wlnbd uses the following types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences (language, settings).
• Analytics cookies: To evaluate platform performance — these collect anonymous statistical data.
• Marketing cookies: To show relevant ads based on your interests (with your consent).

Cookie Controls

You can delete or disable cookies from your browser settings at any time. Keep in mind that disabling cookies may limit some features of the platform. Essential cookies cannot be disabled, as they are necessary for the security of your account.

KYC Process

KYC (Know Your Customer) is an internationally recognized process used to prevent money laundering, fraud, and other financial crimes. wlnbd applies KYC verification in the following situations to ensure a safe platform:

• When a withdrawal request exceeds a specified amount
• In the case of suspicious transactions
• To verify account ownership
• In accordance with guidance from regulatory authorities

Required Documents

For KYC verification, we may request copies of the following documents:

• National ID (NID) or passport
• Bank statement or proof of mobile banking transactions
• A recent utility bill or proof of address (if required)

These documents are stored in encrypted form and used solely for verification purposes.

21+ Policy

wlnbd's services are for users aged 21 and above only. Under no circumstances do we knowingly collect information from or provide services to anyone under 21.

If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.

If you are aware of a minor using the platform, please contact us immediately.

Special Protection for Financial Information

Your financial information — in particular your bKash, Nagad, Rocket, Upay numbers and bank account details — is protected at the highest security level:

• Complete payment information is never stored on our servers
• All transactions are completed via SSL encryption
• Only trusted and verified gateways are used for payment processing
• Minimum deposit amount ৳300 and minimum withdrawal amount ৳1,000
• Withdrawals are usually processed within 5-30 minutes

Warning about phishing and fraud

wlnbd will never ask for your password, PIN, or full payment details via email, SMS, or any other channel. If anyone claims to be a representative of wlnbd and asks for this information, please contact us immediately.

Notice of Changes

wlnbd reserves the right to update or change this privacy policy at any time. In the event of any significant changes, we will notify you in the following ways:

• Displaying the updated date on this page
• Sending a notification to your registered email (for important changes)
• Displaying a notification when you log in to the platform

If you continue to use the platform after the changes, you will be considered to have consented to the updated policy. Please review this page regularly.